Full course description
Pre-recorded webinar series:
Part 1: Emotional CPR for CRPs: Getting Fitted with Your Emotional Oxygen Mask (Part 1 of 2)
CRPs navigating the provision of services during a global pandemic need tools to assess and address their own emotional responses. Research indicates emotional effects of living in a quarantined state can impact emotional health beyond the specific period of isolation. Understanding how to recognize your emotional warning signs, discover barriers and blind spots to addressing your emotional health, and learning how to effectively apply your own emotional oxygen mask is crucial to your customer’s success in doing the same.
This session will serve to hold space for the CRP who has been experiencing increased feelings of anxiety, frustration, and sadness due to the pandemic. The learning hour will help the CRP explore their own emotional journey and provide resources and steps to process emotions effectively to increase personal resiliency and confidence in their ability to thrive during a time of sustained uncertainty.
Upon completion of webinar 1, participants will be able to:
- Identify warning signs of poor emotional health.
- Understand the barriers and blind spots to navigating strong emotions effectively.
- Develop effective practices that promote emotional health and resiliency.
Part 2: Emotional CPR for CRPs: Navigating Co-Anxiety, when your customer reminds you of you (Part 2 of 2)
CRPs navigating the provision of services during a global pandemic need tools to assess and address their customers emotional responses. Research indicates individuals experiencing major life transitions and living in a quarantined state can be a trigger for increased levels of anxiety beyond the specific period of isolation. Understanding how to leverage appropriate self-disclosure surrounding shared emotional experiences can positively impact the customer-provider relationship and desired outcomes.
The interaction of transference and counter transference can complicate and derail the working relationship. Learning creative ways of drawing out your customer’s emotional experience, their warning signs, emotional barriers, and guiding them in how to create an effective emotional health action plan is key to your collective success.
This session will serve to assist the CRP in how to develop strategies for self-disclosure and how tot utlize collaboration to build out the customer's emotionally healthy action plan.
Upon completion of this webinar, participants will be able to:
- Understand the difference between transference and counter transference and the impact on the working relationship.
- Learn how to effectively self-disclose emotions to build rapport.
- Identify components of emotionally healthy action plans and strategies to implement them.
Presenter: Carrie Breedlove, MS, LPC, CRC