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Integrated Resource Team Strategy (Customer Service Alignment) is a Course

Integrated Resource Team Strategy (Customer Service Alignment)

Ends Jun 15, 2022
1 credit

$10 Enroll

Full course description

Pre-Recorded Webinar: Supported through technical assistance by the Employment and Training Administration and by the Rehabilitation Services Administration, the Integrated Resource Team (IRT) strategy is a process that is deliberate in braiding the expertise and resources of the diverse programs in the AJC and broader community to support individuals with multiple challenges in meeting their career objectives. This approach enhances collaborative service delivery, improve programmatic access, increases the ability of key professionals to include people with disabilities in their services and improves the service culture for a system response to all job seekers. 

Upon completion of this webinar, participants will be able to

1. Understand the definition, history and relevance of the IRT strategy

2. Recognize the critical elements of IRT implementation

3. Identify clients who might benefit from the strategy

Presenters: Sarah Loizeaux & Brian Ingram

Sarah Loizeaux is a Technical Assistance Liaison for the Disability Employment Initiative (DEI) and the Workforce Innovation Technical Assistance Center (WINTAC). She previously worked as a Disability Resource Coordinator for Round V of DEI in Massachusetts where she developed innovative practices that increased programmatic access and performance outcomes within the workforce development system. Sarah has over 12 years of professional experience in the fields of disability and employment, with particular expertise in career pathways, job placement, work-based learning, and cross-agency coordination. Certified as a Rehabilitation Counselor from the Commission on Rehabilitation Counselor Certification, Sarah holds a BA in Sociology from Northern Illinois University and a MA in Rehabilitation Counseling from Assumption College.

Brian Ingram is a Technical Assistance & Training Manager on the NDI WINTAC Team and focuses on the topics of Career Pathways and service integration. Brian is a nationally recognized subject matter expert on the Integrated Resource Team approach and on working with partners inside and outside of WIOA to serve job seekers with disability and complex resource needs. He has over 20 years professional experience in the fields of disability and employment, focusing on issues of partnership between providers of vocational services at the local, regional, state and national levels.